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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Bridget Jones

March 1, 2023

5  out of  5 rating by Bridget Jones
"Ms. Kita was very knowledgeable; and also prompt and professional. I will definitely recommend her to others."

Danielle Ellis

March 1, 2023

5  out of  5 rating by Danielle Ellis
"Kita jones was wonderful made sure that i was well taking care of and very understanding. She worked with me and made my experience great thank you kita for your service"

deirdre johnson

March 1, 2023

5  out of  5 rating by deirdre johnson
"Great customer service"

Christie Meeks

February 23, 2023

5  out of  5 rating by Christie Meeks
"Kita went above and beyond for me even going back to the office after she got off work to start my policy before my old one ended and got me even better coverage for way less than I had been paying!!! She is Amazing!!!"

Sammy Lewis

February 17, 2023

5  out of  5 rating by Sammy Lewis
"Thanks Ebony for your amazing service"

Alberta Mcwilliams

February 14, 2023

5  out of  5 rating by Alberta Mcwilliams
"Great service. Ebony did an outstanding job 👏. Will definitely refer anyone thats looking for insurance to Willie Durham State Farm Agency..Again thanks"

Theresa Roberts

February 10, 2023

5  out of  5 rating by Theresa Roberts
"Ebony is my go to!! She has excellent customer service skills and very patient while answering any concerns or questions you may have.#teamEbony"

Cory Mooney

January 27, 2023

5  out of  5 rating by Cory Mooney
"Kita did a great job helping me"

Courtney Bynum

January 26, 2023

5  out of  5 rating by Courtney Bynum
"Kita is very professional and knowledgeable. Prompt responses and amazing customer service."

shannon owens

January 26, 2023

5  out of  5 rating by shannon owens
"They are so nice here, and professional especially Marquita. She was very helpful on any questions I may have had."
Profile photo of Sandra Thomas

Sandra Thomas

January 25, 2023

5  out of  5 rating by Sandra Thomas
"Kita offered useful advice to help me determine the best coverage for my home and car. She was professional, friendly and courteous. I will recommend my family and friends to her so she can provide great services to them also! 🙏🏾🙏🏾🙏🏾"

Deesha Means

January 25, 2023

5  out of  5 rating by Deesha Means
"This company is very knowledgeable and nice. Very prompt and answer any questions."

T. Owens

January 25, 2023

5  out of  5 rating by T. Owens
"This State Farm agency with Willie Durham is Awesome! Ms. Kita Jones was the star of the show with family members. Ms. Kita transfer my home owner and automobile insurance over to their agency without a hiccup. This office is professional and knowledgeable in all type of insurance. Ms. Kita was brilliant in answering all my questions. So happy to be with an company that cares!"

Jenae' E Steele

January 25, 2023

5  out of  5 rating by Jenae' E Steele
"Marquita is incredibly knowledgeable, as well as, hands on."

Ingrid Rivers

January 25, 2023

5  out of  5 rating by Ingrid Rivers
"My experience with Willie Durham State Farm Insurance has been the best experience I have had since I started dealing with insurance companies. I have had the pleasure of working with Ms. Ebony Freeman and she has always went above and beyond on anything there was I needed or had a question about. I have had the opportunity since working with her of getting Car Insurance , Life Insurance, and insurance for my kids ATV. If I would recommend anyone for insurance I would definitely point them in her directions. Hands up to Ms. Ebony on a job well done and I look forward to working with you in the future."

Courtney Dunklin

January 25, 2023

5  out of  5 rating by Courtney Dunklin
"I’ve only been with State Farm for a short period of time but during the process of getting quotes, the agent Ebony was very helpful with everything. She made the process go smoothly by keeping in touch and answering any questions I had."

Taurian Moorer

January 23, 2023

5  out of  5 rating by Taurian Moorer
"Ebony was very professional and she made me feel welcomed. Thanks for everything and for welcoming me to the State Farm family."

Shanon Crawford

January 20, 2023

5  out of  5 rating by Shanon Crawford
"Everyone there is so professional and polite. You will not be disappointed. From the great rates to the great customer service, they're awesome. 10/10 recommend Ask for Ebony."

Reggie A.

December 15, 2022

5  out of  5 rating by Reggie A.
"Ebony B. Was very knowledgeable of the insurance she was providing to me and explained everything she said sometimes more than once to make sure I understood what I was buying. She is a great asset to the Willie Durham agency."

Katrina Kirk

July 18, 2022

5  out of  5 rating by Katrina Kirk
"Kita @ State Farm was an absolute life saver today. She took care of my issue in a timely manner and was very patient in the process. It is very hard to get good customer service these days, but Kita gave great customer service."


July 14, 2022

2  out of  5 rating by Jason
"Watch your billing from them. You’ll sign up pay your first month and then they will cancel your policy suddenly and a few months later try to say you owe them money for another month’s coverage in which they did not offer you."

Ms. C Melson

May 24, 2022

5  out of  5 rating by Ms. C Melson
"A business of caring for their customers. I couldn't have chosen a better insurance company. Thank you for making me feel safe."

Valanica Fletcher

May 20, 2022

5  out of  5 rating by Valanica Fletcher
"My experience has been nothing but extraordinary since switching to State Farm. Not only did I receive the best rate for my vehicles, but my agent Ashlee Pitts is simply amazing. She went above and beyond to ensure that I had the best rate along with any discount she can find. Walked me through the entire process without any pressure and reinsured me that she had my best interest. I love it here!!!!"

None None

May 16, 2022

5  out of  5 rating by None None
"Best insurance experience I ever had."

Nathan Wellen

April 11, 2022

5  out of  5 rating by Nathan Wellen
"I have never had a negative encounter with anyone at this office. Everyone is friendly, professional, knowledgeable and most importantly, they get things done and handle their business."