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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gale Lewis

January 9, 2025

5  out of  5
rating by Gale Lewis
"I am very pleased with the assistance I received by Ebony. She has a great personality, and the service was extremely exceptional. I will recommend her to my friends looking for car insurance."
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Gale Lewis

January 9, 2025

5  out of  5
rating by Gale Lewis
"I am very pleased with the assistance I received by Ebony. She has a great personality, and the service was extremely exceptional. I will recommend her to my friends looking for car insurance."
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J-Deon Haley

January 9, 2025

5  out of  5
rating by J-Deon Haley
"Ebony at Willie Durham’s office is very professional, courteous and sweet. She answer all my questions and provide me with excellent service. She’s a treasure to work with and always go above and beyond.."
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Civora Lewis-Gray

January 8, 2025

5  out of  5
rating by Civora Lewis-Gray
"Professional business and knowledgeable staff. Ms. Ebony was professional, polite, and knowledgeable. She answered my questions and ensured I understood all the information and policy options."
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Cantilau Smith

January 8, 2025

5  out of  5
rating by Cantilau Smith
"Ebony is incredibly responsive, knowledgeable, and professional! She collaborates with you to obtain the finest quotes! I would recommend this agency to anyone based on my interactions with her! Very responsive at all times. Strongly advised."
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Lenora Maull

January 8, 2025

5  out of  5
rating by Lenora Maull
"The young lady with the big heart always ready to and eager to help offer you discount better rates Ms Ebony Burke keep that pretty smile going 😊"
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KB Griffith

January 8, 2025

5  out of  5
rating by KB Griffith
"Ebony was VERY helpful and professional."
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tasha gaston

January 3, 2025

5  out of  5
rating by tasha gaston
"The service that was provided to me was exceptional…"
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Precious Remedies

December 12, 2024

5  out of  5
rating by Precious Remedies
"DOMINIQUE at State Farm is SO PHENOMENAL!!! Her expertises and customer service is Off the Charts!!! I wish every business had a Dominique! I’ve been with State Farm for years and it’s due to being so satisfied with Dominique!!!"
We responded:
"Thank you for the amazing review! We’re so glad to hear that Dominique has made such a positive impact on your experience with us. Your loyalty means the world to us, and we’re grateful to have her on our team! -Willie"
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T Baldwin Music, LLC

July 2, 2024

5  out of  5
rating by T Baldwin Music, LLC
"I am very pleased with Willie Durham and his staff as well as State Farm. They are very with the needs of their clients. They are fast and efficient. We feel supported as customers! Kudos!!"
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Marilyn Ellis

May 8, 2024

5  out of  5
rating by Marilyn Ellis
"I have really appreciated the service that I have been getting from Angela. During my accident last month she's been checking up on me to make sure that things are going well. I greatly appreciate it 🙏!"
We responded:
"Thanks for your kind words and We’re So Glad You’re Okay! "
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Jamie Glass

April 12, 2024

1  out of  5
rating by Jamie Glass
"When you need something done, dont ask Willie. Especially if you have been a loyal customer with State Farm for years, dont do it. You will get your feelings hurt."
We responded:
"Our goal is to exceed Our Clients expectations! I'm not aware of what was done to "hurt" your feelings however I'm more than happy to look into this matter if you'll give me a chance to do so! "
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Tracy Jenkins

April 2, 2024

5  out of  5
rating by Tracy Jenkins
"I have started the process of a claim in a day Mr. Durham office has called to check on things and the process so far has been moving smoothly. Every agent helping with the claim has been nice and supportive!! Angie even called back again. I highly recommend this office ! More updates to come as we try and finish up this claim! Thank you Mr. Durham!"
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McKenna Gordon

March 26, 2024

5  out of  5
rating by McKenna Gordon
"Amazing customer service ! Everyone is always so nice and helpful 💕"
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Stacy Stewart

March 23, 2024

5  out of  5
rating by Stacy Stewart
"Wow!! I really don't know where to begin. I'll start by saying, I recently moved to AL and I got all of my insurance through State Farm, Willie Durham office - great decision! I've had a couple of claims on my autos and they were handled in a fast, friendly and efficient way. Well, recently I experienced a hail damage claim to my roof. I must say I completely PANICKED! Needless to say, I contacted Willie Durham's office and they put me at ease right away by filing my claim, putting me in touch with the claim representative and following up to check the progress of the claim...MIND BLOWN! I didn't realized this kind of super outstanding service still exists in today's world. The process was very smooth, the claims representative was very prompt and informative and the website (or portal) is absolutely amazing and user friendly! No complaints whatsoever here! Thank you Willie Durham and staff!!! From your very happy client!"
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Brooks Darby

March 9, 2024

5  out of  5
rating by Brooks Darby
"Every time we contact Willie Durham as our State Farm agent, we are treated with respect and kindness. All staff members have been wiling to address the needs we have for insurance on a variety of properties and vehicles. Our receipts for payments are quickly sent to us for our records. We could not recommend a better team to address any and all insurance needs."
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rhonda brown

March 1, 2024

5  out of  5
rating by rhonda brown
"Awesome service Kita Jones was so helpful!!!!"
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Julia Ellis

March 1, 2024

5  out of  5
rating by Julia Ellis
"KITA, SO VERY HELPFUL AND VERY POLITE AND PLEASANT. SHE IS A VERY PATIENT PERSON WITH A FRIENDLY PERSONALITY. SHE IS A VERY BEAUTIFUL PERSON WITH A BEAUTIFUL SPIRIT."
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Lillie Tryon

March 1, 2024

5  out of  5
rating by Lillie Tryon
"Kita Jones has been awesome to work with. She's courteous, responsive, and customer focused. Thank you Kita for making the change to State Farm an easy process."
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Djarra Baldwin

February 8, 2024

5  out of  5
rating by Djarra Baldwin
"I was in the need of home and auto insurance. Speaking with Kita, I was impressed and appreciated how quickly was need was met. Kita’s proficiency and professionalism were superb."
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Mary Zeigler

February 7, 2024

5  out of  5
rating by Mary Zeigler
"Ebony & Dominique is absolutely Amazing people with great customer services."
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ashley s

February 6, 2024

5  out of  5
rating by ashley s
"Kita is very professional, informative and responsive! She works with you and gets you the best quotes ! Based off the experience I’ve have had with her I would refer anybody to this agency!"
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Ashley Smith

February 6, 2024

5  out of  5
rating by Ashley Smith
"Kita is the best, she works with you to find the best quote that you can afford ! Always very responsive. Would highly recommend"
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Calandra Moten

February 2, 2024

5  out of  5
rating by Calandra Moten
"For exceptional service visit Ebony at State Farm. They have the best customer service. The entire staff is awesome."
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Angela Campbell

January 31, 2024

2  out of  5
rating by Angela Campbell
"They couldn't add me cause I had them from bham"