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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beverly Nelson

April 30, 2026

5  out of  5
rating by Beverly Nelson
"Everything was nice and smooth thanks to Ms.Ebony"
We responded:
"Thank you for continuing to trust us for your insurance needs. It’s our pleasure to help protect what matters most to you. Willie Durham - State Farm Insurance Agent"
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Metasebia Mesfine

April 29, 2026

5  out of  5
rating by Metasebia Mesfine
"I am out of words on this I was going to a difficult situation to the point I couldn’t make my payment on time when I called State Farm they were assured me not to worry about it and handle my business and to call them when I was ready to make my payment a week ago today I had Ebony which is my First Lady 5 years ago who helped me to get my insurance took care of my late payment and surprise me with the best news I was screaming with joy please thank the people who is there to help State Farm was my rum in the bush I am thankful I love everybody in there thank you again!!!!!"
We responded:
"We appreciate you taking the time to share such a thoughtful review. We are proud to have you as part of our State Farm community! Willie Durham - State Farm Insurance Agent"
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Ashley Smith

April 29, 2026

5  out of  5
rating by Ashley Smith
"Kita is the best, she works with you to find the best quote that you can afford ! Always very responsive. Would highly recommend"
We responded:
"Thank you very much! Your feedback is a great reminder of why we love what we do. It's always a pleasure helping with your insurance. Willie Durham - State Farm Insurance Agent"
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Jackie Perkins

April 29, 2026

5  out of  5
rating by Jackie Perkins
"Ebony was great to work with. She made sure she was attentive to my needs and was able to answer all the questions I had. Also, she was very helpful and knowledgeable about the products she was providing for me. I highly recommend speaking with her about your insurance needs."
We responded:
"Thank you for the wonderful review! It means so much to our Montgomery team to know we’re helping neighbors feel protected and cared for. Willie Durham - State Farm Insurance Agent"
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Allegra Crawford

April 29, 2026

5  out of  5
rating by Allegra Crawford
"Ebony was very helpful in explaining the process of buying car insurance since I had never done so before! She was thorough and gave me accurate estimates on insurance rates. Ebony even followed up with me the day after I called for an estimate to see if I had any new questions, showing wonderful customer service! My family has used State Farm for vehicle insurance for forever, now I see why! Ebony’s help and proactive efforts made my experience so much less stressful."
We responded:
"Thank you for the review! We’re happy we exceeded your expectations. Our team is always here to help with your insurance needs. Willie Durham - State Farm Insurance Agent"
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Montoya Butler-Cole

April 29, 2026

5  out of  5
rating by Montoya Butler-Cole
"The staff was very eager to help and very attentive to my needs."
We responded:
"Thank you for continuing to trust us for your insurance needs. It’s our pleasure to help protect what matters most to you. Willie Durham - State Farm Insurance Agent"
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Dark Prince

April 28, 2026

5  out of  5
rating by Dark Prince
"Had a rock Crack my wind shield called and they die all the leg work to get it fixed. I was great service"
We responded:
"We appreciate the kind words! Our Montgomery team is always happy to help. Thanks for choosing our State Farm office! Willie Durham - State Farm Insurance Agent"
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A' Shanai Austin

April 20, 2026

5  out of  5
rating by A' Shanai Austin
"Dominique has always and still is very helpful towards whatever I need done. She responds quickly and makes sure I’m well taken care of! She’s also very sweet and kind! She has helped me on numerous occasions. Always love working with her! Great experience!"
We responded:
"Wow, thank you. Your review means the world to us! We appreciate you recognizing our efforts. We love helping customers like you with any of your insurance needs here in Montgomery. Willie Durham - State Farm Insurance Agent"
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stephanie griffin

April 17, 2026

5  out of  5
rating by stephanie griffin
"Unique Youngblood is amazing!!!"
We responded:
"Thank you! We’re honored to serve the insurance needs of our Montgomery community and so appreciative of your 5-star rating. Willie Durham - State Farm Insurance Agent"
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Wil Milner

April 14, 2026

5  out of  5
rating by Wil Milner
"Ebony worked diligently to make sure I had the coverages and plans that best suited my circumstances."
We responded:
"Thanks for the 5-star shout-out! We’re glad you found value in working with us for your insurance. We look forward to continuing to serve you here in Montgomery. Willie Durham - State Farm Insurance Agent"
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Tia Griffin

March 31, 2026

5  out of  5
rating by Tia Griffin
"Ebony was super patient, easy to talk to, and broke everything down in a way that actually made sense. She made the whole process feel smooth. 10 out of 10, most definitely recommend!"
We responded:
"Five stars — thank you so much, Tia! We’re so glad you chose our State Farm office for your insurance needs. Willie Durham - State Farm Insurance Agent"
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ElleJ

March 19, 2026

5  out of  5
rating by ElleJ
"Kudos to Ebony @ Willie Durham's State Farm Agency. Thank you Ebony for taking the time to speak with me about my insurance needs. She was professional, prompt, she listened and answered all my questions. She made the transition smooth. It was a pleasure doing business with you."
We responded:
"Thank you for the review! We’re happy we met your expectations,. We are always here to help with your insurance needs. Willie Durham - State Farm Insurance Agent"
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Jermerah Cook

March 17, 2026

5  out of  5
rating by Jermerah Cook
"I needed to switch to an agent in Montgomery, Alabama. Ashlee with State Farm made everything easy. Took care of everything for me in a timely fashion."
We responded:
"Thank you, Jermerah! Your feedback is a great reminder of why we love what we do. Willie Durham - State Farm Insurance Agent"
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terrisha Standberry

March 11, 2026

5  out of  5
rating by terrisha Standberry
"Kita was a big help, she made this transition smooth and stress free. She took her time to answer all of my needed questions and gave amazing information"
We responded:
"We appreciate your trust in us, terrisha! We’re here anytime you have questions, need help, or want to review your policy. Thank you for choosing our State Farm office. Willie Durham - State Farm Insurance Agent"
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Jose n

March 11, 2026

5  out of  5
rating by Jose n
"Kita,,,She was very nice warm and welcoming person. Extremely knowledgeable. I highly recommend her. Please keep up the good work 👍."
We responded:
"Thank you, Jose! We’re honored to serve the Montgomery community and so appreciative of your 5-star rating. Willie Durham - State Farm Insurance Agent"
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Fred Mack

March 11, 2026

5  out of  5
rating by Fred Mack
"Nice and understanding person Good job Kita Jones"
We responded:
"Fred, thank you for continuing to trust us for your insurance needs. It’s our pleasure to help protect what matters most to you. Willie Durham - State Farm Insurance Agent"
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Kimberly Mccain

March 11, 2026

5  out of  5
rating by Kimberly Mccain
"Ebony has been so great! 🥰 I'm so happy I decided to change insurance company!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Eric Jackson

March 8, 2026

5  out of  5
rating by Eric Jackson
"Kita Jones was professional and very helpful. And is one reason why I will be recommending Willie Durham Insurance Agency."
We responded:
"Thank you for the 5-star review, Eric! We’re thrilled to hear you had such a great experience with our Montgomery office. Willie Durham - State Farm Insurance Agent"
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Thomas Harris

March 7, 2026

1  out of  5
rating by Thomas Harris
"Had insurance- Had a leak behind a wall Told I should have known about that/ but it is in the wall- Claim denied, paid on auto pay Bull crap company"
We responded:
"Thank you for being candid, Thomas. Our team takes all feedback seriously and uses it to improve our service process. Please reach out to our office here in Montgomery so we can hear more from you and find a resolution. Willie Durham - State Farm Insurance Agent"
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Reginald Benjamin

March 6, 2026

5  out of  5
rating by Reginald Benjamin
"Ms kita Jones she will go above and beyond for client thanks Ms jones."
We responded:
"Reginald, your review means the world to us. Thank you for recognizing our efforts! Willie Durham - State Farm Insurance Agent"
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Douglas Mitchell

March 4, 2026

5  out of  5
rating by Douglas Mitchell
"Ebony was real helpful and reacted quick on my situation I needed resolved. Great services"
We responded:
"We truly appreciate the kind words! Our team always strives to do our best — thank you for noticing. Willie Durham - State Farm Insurance Agent"
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Latonda Cunningham

February 26, 2026

5  out of  5
rating by Latonda Cunningham
"The staff at WD- State Farm are AWESOME!! I was able to, in a matter of minutes get some important information from Ebony regarding my membership effective date. Without me going into alot of detail, she immediately gave me what i needed and offered to send documentation to have at hand if need be. Very courteous and professional! 😃👏🏾👏🏾 #thegoatofinsurance"
We responded:
"Thank you for the review! We’re happy we met your expectations, Latonda. We are always here when you need us. Willie Durham - State Farm Insurance Agent"
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Jeff Palmer

February 20, 2026

5  out of  5
rating by Jeff Palmer
"Ashlee Pitts has been wonderful. I won't bad mouth my insurance provider that I've been with for the past four years, but dealing with STATE FARM has been an experience I can't believe that I'm this thankful for & excited about. All it took was a short phone call, a little bit of info, & she had a quote for me within 15 mi uses that cut my mo they rate in half. Ashlee & STATE FARM get an AAA plus report card from me! Thank you!!"
We responded:
"We truly appreciate the kind words! Our team always strives to do our best — thank you for noticing. Willie Durham - State Farm Insurance Agent"
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Kenyia Salter

February 17, 2026

5  out of  5
rating by Kenyia Salter
"Ebony is doing a great job!"
We responded:
"We’re thrilled to have exceeded your expectations, Kenyia! Thank you for sharing your experience. Willie Durham - State Farm Insurance Agent"
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Crystal

February 17, 2026

5  out of  5
rating by Crystal
"Ms. Ebony assisted me with all of my needs she is very helpful. She listens and she is very understanding. I mean don’t get me wrong i have dealt with other agents there and they are all awesome but ebony has always been my go two person. One out of ten I would HIGHLY RECOMMEND Willie Durham State Farm Insurance Agent."
We responded:
"Thanks for the 5 stars,, and for being part of our Montgomery community! Willie Durham - State Farm Insurance Agent"